Check Information and Statuses
The different check statuses you may see on Sign In Central record and what they mean.
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Table of Contents
Check Information
To view any information for an existing check, such as the candidate's email address that was submitted or which stage of the DBS checking process a check may be in, navigate to the External Checks tab of the staff profile page and click the information icon next to the Order ID:
This will bring up an information page similar to the one below, in which any available information for the order will be displayed for you:
Check Statuses
Verifying Candidate
This is the first stage of a check, where an email will be sent from noreply@app.scrtracker.com to the candidate's email address provided. The email contains a 'Start Check' link that the candidate will need to click to start the check.
NB: If the candidate does not receive the email, it may be worth the candidate checking their junk/spam email folders for this as the emails can sometimes end up there based on personal settings.
If it's not in those folders this would indicate an issue with the email address provided. What you can do in that instance is select the 'Cancel' button on the External Checks tab and re-submit with the amended email address.
Queued
If the check status is showing as 'Queued', this indicates there may be an issue with the check submission. Please contact us at help@signincentralrecord.com so we can investigate this for you.
Awaiting Candidate Entry
Once the candidate has clicked the 'Start Check' link in the initial email, an Order ID will be generated and the check will be created in Verifile.
Verifile will send a candidate login email to the candidate's email address, with details of how to log in and complete their candidate entry.
The candidate has 4 weeks to do this, and Verifile will send a weekly reminder email to the candidate. If the candidate has not logged in after 4 weeks, the check will be automatically cancelled.
NB: If the candidate is unable to log in to Verifile, or needs any assistance with their candidate application, the candidate can visit the Information For Candidates webpage or contact Verifile’s Candidate Team on +44 (0) 1234 339 300 (Monday to Friday, 08:30 to 17:30 UK time) or email service@verifile.co.uk
Information Required
This will show if further information is needed for processing the application. This may be from either the candidate or from the person at the school or trust who submitted the check.
Waiting for Client to Confirm ID
The candidate has filled in and submitted their application, and the ID is waiting to be confirmed by you through the External Checks tab of the staff profile page.
Application
Work on your order is about to start.
Processing / Application Accepted by DBS
The application has been received and is currently being processed.
Completed
The check has been completed and will show as Green/Amber/Red depending on the check outcome.
Cancelled
Application Cancelled.
If you are unsure of any check statuses or would like an update on an ongoing check, please do let our customer support team know. You can contact us using the help icon in the top right-hand corner of your dashboard, or email us at help@signincentralrecord.com