How to Contact Support
How to get in touch if you need our help, and our Customer Support opening hours
- Sample Public: Our Values
- Getting Started
- Day To Day Management
- Managing Users
- Managing Multiple Schools
- The Dashboard
- The Template Editor
- Managing Staff Profiles
- Advanced Editor
- Insights and Reporting
- User Settings
- MIS Integration
- Troubleshooting and Support
- Safeguarding Guide
- What's New
- External Checks
- Sign In App Integration
- Incident Tracking
Table of Contents
There are a number of ways in which you can access help and support 🙂
Help Articles
Our full library of Help Articles is available Here.
You can browse our full range of help articles either by category or type keyword(s) into the below field to bring up any relevant articles related to that keyword:
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/17902/direct/1707400845164-image.png)
If, after reading through our guides you still need assistance, you can contact our support team either via email at help@signincentralrecord.com or via the in-app chat feature below.
In-app Chat Feature
At the top right of the application, there is a help button. If you press this you will open options to either view our Help Articles or start a Support Chat:
If you start a support chat, you will then see the following. Please enter your query with as much detail as possible and a member of our support team will get back to you as soon as possible:
Once your query has been answered, you can close the chat by clicking on the green X in the bottom right-hand corner:
Please Note: If your query requires further investigation or support, we may move the live chat over to a support email ticket instead.
Email support
If you'd prefer to email us, send your question or problem to help@signincentralrecord.com
This will create a ticket on our system and we will then reply as soon as we can. Tickets will be automatically closed within a few days if we do not hear back from you.
Training
We offer an online training course for you and your team to get set up and onboard. If you haven't yet registered for this, please let us know if you would like a copy of the link.
Phone Support
Sorry! Calling our team is not offered as part of the subscription. Please contact us via chat or email in the first instance, and we may offer to arrange to call you via Zoom or set up a remote session.
Support and Maintenance Policy
To see our support and maintenance policy, including opening hours, service levels and out-of-hours support - please click here
Hours
Our support hours are as follows:
Monday | 9:00am until 5:00pm |
Tuesday | 9:00am until 5:00pm |
Wednesday | 9:00am until 5:00pm |
Thursday | 9:00am until 5:00pm |
Friday | 9:00am until 3:00pm |
Saturday | Closed |
Sunday | Closed |
Specific Closure Dates
We are not available during the Bank Holidays and for a few days over the Christmas period.
For 2024 please see below for closure dates:
1st January 2024 | Closed |
29th March 2024 | Closed |
1st April 2024 | Closed |
6th May 2024 | Closed |
27th May 2024 | Closed |
26th August 2024 | Closed |
Christmas 2024 | To Be Confirmed |