We're excited to introduce you to our new Incident Tracking feature, a powerful tool designed to enhance your organisation's ability to address and record low-level concerns effectively. This feature is not just a functional addition; it's a crucial step in safeguarding your environment. Whether dealing with medical situations, conflicts, safety concerns, or harassment, the ability to document these incidents comprehensively is vital for maintaining a safe and responsive workplace.

The feature is an optional add-on. If you would like to activate this for your Organisation, please see the following guide: Get Started with Incident Tracking

We also have an upcoming webinar for this feature, which you can sign up for using the following link:

 Incident Tracking Webinar - Sign Up

Incident Logging

We've made incident logging as intuitive as possible. Now, within any part of the app, you can easily log an incident through the new “Add” dropdown option. This seamless integration means that no matter where you are in the app, the ability to record an incident is just a click away, ensuring that you can capture details promptly and accurately.

For further information on this, please see the following guide: Adding and Updating Incidents

Customisable Incident Management

Every organisation is unique, and so are its incident tracking needs. Our new feature allows you to customise categories, tags, status, and severity options to suit your specific requirements. This customisation ensures that the incident logging process is aligned with your organisational language and priorities, making the tracking process more relevant to your school.

Incident Tracking is designed for organisation-wide implementation to foster a culture of awareness and responsiveness. However, we understand the need for controlled access to sensitive information. You can easily manage who has access to the Incident Tracking feature through the settings page. This flexibility allows you to maintain the balance between widespread awareness and confidentiality, ensuring that the right people have the right level of access.

For further information on this, please see the following guide: Incident Tracking - Settings and Permissions

Comprehensive Incident Reports

We know how important it is to be able to accurately track Incidents, and have an easily accessible list of incidents to hand. This is why we've created an automated 'Incidents' Report which will log all incidents and their current status. 

We've also created an Incidents widget that can be added to your dashboard, and is fully customisable based on what you'd like to track from your dashboard. 

For further information on these, please see the following guide: Incident Tracking - Report and Widget(s)